Privacy Policy

1. Introduction

Welcome to Party Tray Paradise (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.partytrayparadise.ca, or use our services (collectively, the “Platform”).

By using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

We collect the following types of information to provide our services and improve your experience:

a. Personal Information

When you place an order or register an account, we may collect:

Full name
Email address
Phone number
Delivery address
Billing address
Payment details (processed securely through third-party payment gateways)

b. Non-Personal Information

We may collect:

Browser type, device information, and operating system
IP address and geolocation (for delivery purposes)
Cookies and analytics data (see Section 6)

c. Third-Party Information

If you use social media logins or third-party integrations (e.g., Google or Facebook), we may receive limited information such as your name, profile photo, and email address from those providers.

3. How We Use Your Information

We use your personal information to:

Process and deliver your party tray or service orders
Communicate order confirmations, updates, and customer support responses
Provide personalized service recommendations
Send marketing offers or promotions (only with your consent)
Manage business operations, analytics, and website performance
Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share your data only in the following cases:

Service Providers: Delivery partners, payment processors, catering vendors, and web hosting services who perform functions on our behalf.
Business Partners: For event bookings or optional add-on services such as venue providers or decorators, where applicable.
Legal Requirements: To comply with applicable laws, regulations, or lawful requests.

All third-party partners are required to protect your information in compliance with applicable privacy laws.

5. Data Retention

We retain your information only as long as necessary to:

Fulfill your order(s) and provide ongoing services
Meet legal or tax obligations
Resolve disputes and enforce agreements

Once information is no longer required, it will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website uses cookies and analytics tools (such as Google Analytics or Wix Analytics) to:

Enhance your browsing experience
Monitor website performance
Understand customer preferences

You may choose to disable cookies in your browser settings, though some website features may not function properly.

7. Data Security

We implement industry-standard security measures, including:

SSL encryption on all data transmissions
Secure servers hosted by Wix and trusted cloud providers
Restricted access to personal data on a need-to-know basis

Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under Canadian privacy laws (PIPEDA), you have the right to:

Access and request a copy of your personal data
Correct or update inaccurate information
Withdraw consent for marketing communications
Request deletion of your personal data (subject to legal obligations)

You can exercise these rights by contacting us at [Insert Business Email].

9. Marketing Communications

If you subscribe to our newsletters or promotional offers, you can unsubscribe at any time using the “unsubscribe” link in the email or by contacting us directly.

We only send marketing communications to users who have opted in.

10. Third-Party Links

Our website may include links to third-party services or websites (such as catering partners or event booking services). We are not responsible for their privacy practices or content. Please review their policies separately.

11. Children’s Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: info@partytrayparadise.ca
🌐 Website: www.partytrayparadise.ca

Effective Date: December 01, 2025
Last Updated: December 01, 2025